Support
Last updated: September 25, 2026
Need a hand with RosterPass? Whether you are a parent, player, coach or club administrator, here is how to get help.
Contact us
Email us at support@rosterpass.com and tell us which club you belong to and what you were trying to do. Screenshots help. We read every message and reply by email.
For club members
Questions about your team — schedules, dues, documents or who to talk to — are usually fastest to answer inside your club:
- Sign in to your club's portal in the RosterPass app or on the web.
- Ask Champ, the in-app assistant, or message your coach or club staff in chat.
- Check your club's FAQ, in the portal menu at
/<your-club>/portal/faq.
Your club sets its own dues, schedules and policies, so questions about those are best directed to your club.
For club admins
For help setting up or running your club on RosterPass, email support@rosterpass.com. You can also ask Champ from inside your portal.
Delete your account
You can delete your account yourself, in the app under More → Edit Profile → Delete Account, or on the web. Step-by-step instructions, and what is kept after deletion, are on the Delete Your Account page.